Privacy Policy Statement

Your privacy is important to us. This document explains how equinthalya.com collects, uses, retains, and protects your information, including your rights as a client or visitor under Australian law.

Information We Collect

We collect information to provide and maintain our services responsibly. This includes details you provide and data collected automatically.

• Basic contact details such as your name, email and phone number if you reach out using our web forms.
• Usage statistics and device information gathered when you visit or interact with our website.
• Details on your communication preferences and any correspondence sent to our team.
• Information on your requests, including form submissions and service inquiries, ensuring complete records.

How We Use Your Data

Information helps us deliver guidance and improve your experience on our digital platform.

• To facilitate contact and provide guidance in line with your requests or queries.
• To address and answer questions, provide recommendations, or support ongoing dialogues.
• To manage administrative or technical functions, including system security and service reliability.
• For compliance with legal obligations and risk management policies.

Legal Basis for Processing

We process your information based on consent, contractual necessity, or compliance with legal regulations.

Information is processed when required to fulfil your queries, requested services, legal obligations, or for legitimate business interests in serving clients responsibly.

Information Sharing

We restrict sharing of personal data, disclosing only as necessary to trusted third parties.

• Service providers who help us manage communications and maintain our digital platform, subject to confidentiality agreements.
• Legal or regulatory authorities when law or compliance obligations require such disclosure.
• Other third parties in limited cases, such as with your explicit consent or to protect rights and safety.

Data Security

We use secure methods and modern technology to protect your data against unauthorised access, alteration or loss. Regular reviews and updates to our processes ensure continuous compliance and client trust. Despite best efforts, absolute security cannot be guaranteed in any digital environment.

Your Rights

Australian privacy law grants you important rights regarding your personal data.

• Right to request access to your information held by us, subject to verification of your identity.
• Right to request corrections or updates of your information as appropriate.
• Right to request deletion of your information in accordance with legal requirements.
• Right to object or restrict specific uses of your data, where lawful to do so.

Cookies Policy

Our website makes limited use of cookies to support essential features, improve usability, and understand website usage patterns. Find more details in our Cookie Policy.

View Cookie Policy View Cookie Policy

Contact Us

Questions about privacy or data handling at equinthalya.com are welcomed. Contact us at any time with concerns or requests regarding your information.

Policy Updates and Changes

This policy may be updated from time to time. Material changes will be communicated on our website, with the most recent update noted below.